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Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Information systems management
31
(
2014
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10010383218
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Exploring the relationship between information technology infrastructure library and process management : theory development and empirical testing
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Knowledge and process management : the journal of …
21
(
2014
)
4
,
pp. 292-306
Persistent link: https://www.econbiz.de/10010461911
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3
Enabling a culture for IT services : the role of the IT infrastructure library
Eikebrokk, Tom Roar
;
Iden, Jon
- In:
International journal of information technology and …
15
(
2016
)
1
,
pp. 14-40
Persistent link: https://www.econbiz.de/10011713520
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4
Investigating process management in firms with quality systems : a multi-case study
Iden, Jon
- In:
Business process management journal
18
(
2012
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10009526151
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5
Six essays on business process reengineering
Iden, Jon
-
1994
Persistent link: https://www.econbiz.de/10004316178
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6
Information systems continuance : the role of incentives and goal harmony
Bøe, Tove
;
Gulbrandsen, Boge
;
Eikebrokk, Tom Roar
- In:
International journal of information technology and …
20
(
2021
)
4
,
pp. 335-355
Persistent link: https://www.econbiz.de/10012799215
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7
Setting the stage for a successful ITIL adoption : a Delphi study of IT experts in the Norwegian Armed Forces
Iden, Jon
;
Langeland, Lars
- In:
Information systems management
27
(
2010
)
2
,
pp. 103-112
Persistent link: https://www.econbiz.de/10003989346
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8
IS development/IT operations alignment in system development projects : a multi-method research
Iden, Jon
;
Tessem, Bjørnar
;
Paivarinta, Tero
- In:
International journal of business information systems : …
11
(
2012
)
3
,
pp. 343-359
Persistent link: https://www.econbiz.de/10009660596
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9
Understanding the determinants of business process modelling in organisations
Eikebrokk, Tom R.
;
Iden, Jon
;
Olsen, Dag H.
;
Opdahl, …
- In:
Business process management journal
17
(
2011
)
4
,
pp. 639-662
Persistent link: https://www.econbiz.de/10009296504
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10
Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.
;
Iden, Jon
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
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