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Employee emotional labour and quitting intentions: moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European Journal of Marketing 47 (2013) 8, pp. 1213-1237

Purpose – Service employees frequently engage in emotional labour to express emotions to customers that conform with organizational display rules. Previous studies report equivocal findings regarding the relationships among emotional labour, job satisfaction, and quitting intentions. This...

Persistent link: https://www.econbiz.de/10014722935

Evidence for Turkish industrial salespeople

Mengüç, Bülent - In: European Journal of Marketing 30 (1996) 1, pp. 33-51

Considers the effect of effort on sales performance and job satisfaction in the context of Turkish industrial salespeople. Proposes a conceptual model in which competitiveness, instrumentality, role conflict, and role ambiguity are direct antecedents to effort and indirect antecedents to...

Persistent link: https://www.econbiz.de/10014723151

The effects of environmental dynamism and heterogeneity on salespeople’s role perceptions, performance and job satisfaction

Sohi, Ravipreet S. - In: European Journal of Marketing 30 (1996) 7, pp. 49-67

Develops a structural equations model which examines the effects of environmental dynamism and heterogeneity on salespeople’s role conflict, role ambiguity, performance and job satisfaction. The model is tested with EQS, using data collected from 230 salespeople in multiple companies and...

Persistent link: https://www.econbiz.de/10014723179

Personal Selling

Hammann, Peter - In: European Journal of Marketing 13 (1979) 6, pp. 141-176

The strength of personal selling lies in the fact that it allows for communicative interchange, a process more subtle but, at the same time, more hazardous than classical methods such as advertising, which rely on one‐way communication. In terms of efficiency, communicative interchange results...

Persistent link: https://www.econbiz.de/10014725112

Predictors of workplace deviant behaviour: HRD agenda for Malaysian support personnel

Alias, Mazni; Mohd Rasdi, Roziah; Ismail, Maimunah; Abu … - In: European Journal of Training and Development 37 (2013) 2, pp. 161-182

Purpose – The purpose of this paper is to develop a theoretical model of the determinants of workplace deviant behaviour among support personnel in Malaysian Public Service organisations. Design/methodology/approach – This study is based on reviews of past studies on workplace deviant...

Persistent link: https://www.econbiz.de/10014725550

The effect of the employee perceived training on job satisfaction: the mediating role of workplace stress

Sesen, Harun; Ertan, Senay Sahil - In: European Journal of Training and Development 46 (2021) 9, pp. 953-973

Purpose This study aims to mediate the impact of workplace stress and job satisfaction on nurses’ perception of training. It sheds light on the links between job satisfaction, Certified Nursing Assistants’ perception of training and workplace stress in nursing homes....

Persistent link: https://www.econbiz.de/10014725611

The effect of social networking sites use on employees’ knowledge sharing

Vyas, Pallavi Ghanshyala; Pandey, Satish - In: European Journal of Training and Development 45 (2020) 2/3, pp. 218-240

Purpose The purpose of this study is to investigate the relationship of social networking sites (SNSs) use, bridging social capital (BSC) and job satisfaction (JS) with knowledge sharing (KS) of employees. With the advent of social media and its technologies, it becomes opportune for...

Persistent link: https://www.econbiz.de/10014725647

The mediating effect of individual regulatory focus in the relationship between career commitment and job satisfaction

Kim, Soo Jung; Song, Miryoung; Hwang, Eunhye; Roh, Taehwan - In: European Journal of Training and Development 45 (2020) 2/3, pp. 166-180

Purpose The purpose of this paper is to examine the mediating effect of regulatory focus for educational welfare specialists in the relationship between their career commitment and job satisfaction. Design/methodology/approach A total of 650 responses were used for the data analysis after...

Persistent link: https://www.econbiz.de/10014725649

Workplace incivility: the impact on the Malaysian public service department

Alias, Mazni; Ojo, Adedapo Oluwaseyi; Ameruddin, Nur … - In: European Journal of Training and Development 46 (2020) 3/4, pp. 356-372

Purpose This study aims to investigate the implication of workplace incivility among employees in the public service department in Putrajaya involving job satisfaction, work stress, psychological contract, knowledge sharing and work engagement. Design/methodology/approach This cross-sectional...

Persistent link: https://www.econbiz.de/10014725650

Performance appraisal justice and work attitudes of health-care workers in Ghana

Brefo-Manuh, Adwoa Benewaa; Anlesinya, Alex - In: European Journal of Training and Development 47 (2021) 1/2, pp. 24-42

employee attitudes, studies assessing the effect of performance appraisal justice (PAJ) on employee work attitudes are very … limited. Hence, this study aims to investigate the effects of PAJ on employee work attitudes (job satisfaction and employee … PAJ can trigger positive employee work attitudes such as job satisfaction and commitment to facilitate the realisation of …

Persistent link: https://www.econbiz.de/10014725654