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Adapted customer relationship management implementation framework : facilitating value creation in nursing homes

Gulliver, Stephen R.; Joshi, Uday B.; Michell, Vaughan - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 991-1003

Persistent link: https://www.econbiz.de/10009793767

Nursing home administrator self-assessed preparedness

Siegel, Elena O.; Leo, Michael C.; Young, Heather M.; … - In: Health care management review : HCM review 39 (2014) 3, pp. 210-222

Persistent link: https://www.econbiz.de/10010398990

Nursing home aversion post-pandemic : implications for savings and long-term care policy

Achou, Bertrand; De Donder, Philippe; Glenzer, Franca; … - 2021

COVID-19 outbreaks at nursing homes during the recent pandemic, which received ample media coverage, may have lasting negative impacts on individuals’ perceptions regarding nursing homes. We argue that this could have sizable and persistent implications for savings and long-term care policies....

Persistent link: https://www.econbiz.de/10012697899

The impact of co-payments for nursing home care on use, health, and welfare

Tenand, Marianne; Bakx, Pieter; Wouterse, Bram - 2021

Persistent link: https://www.econbiz.de/10012665116

Nursing home aversion post-pandemic : implications for savings and long-term care policy

Achou, Bertrand; De Donder, Philippe; Glenzer, Franca; … - 2021

Persistent link: https://www.econbiz.de/10012643277

Bifocals : visualizing interactions between business model design and ecosystem innovation

Glassey-Previdoli, Deborah; Bonazzi, Riccardo; Kuonen, … - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 322-332

This article describes an ongoing research project, which is mainly addressed to managers of nursing homes. Recent events have obliged nursing homes to redefine the interactions among stakeholders in their business ecosystem. By combining the existing literature in business ecosystem design and...

Persistent link: https://www.econbiz.de/10012543200

Nursing home aversion post-pandemic : implications for savings and long-term care policy

Achou, Bertrand; De Donder, Philippe; Glenzer, Franca; … - 2021

Persistent link: https://www.econbiz.de/10012619442

Nursing home aversion post-pandemic : implications for savings and long-term care policy

Achou, Bertrand; De Donder, Philippe; Glenzer, Franca; … - 2021

Persistent link: https://www.econbiz.de/10012624671

Nursing home aversion post-pandemic : implications for savings and long-term care policy

Achou, Bertrand; De Donder, Philippe; Glenzer, Franca; … - 2021

Persistent link: https://www.econbiz.de/10012624932

Vital service captivity : coping strategies and identity negotiation

Guillemot, Samuel; Dyen, Margot; Tamaro, Annick - In: Journal of service research 25 (2022) 1, pp. 66-85

Persistent link: https://www.econbiz.de/10012887035