Supply chain management (SCM) is essential for any company to survive the increasing pressures of global competition. There have been continuous changes in global manufacturing and service markets, causing supply chain (SC) members to reassess their effectiveness individually and as a whole. A...

Purpose – Lean and Six Sigma are the two most important continuous improvement (CI) methodologies for achieving operational and service excellence in any organization. The purpose of this paper is to explain how lean compares to the Six Sigma and outline the benefits for integrating them....

Purpose This paper aims to unearth the essential components of Six Sigma for successful deployment and sustainment of service quality in four different organizations in the United Arab Emirates (UAE). More specifically, the paper is intended to determine the motivation to apply Six Sigma, Voice...