guests' perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. Design … study revealed a significant impact of the treatments on three of the four outcome variables: satisfaction, likelihood of … significant increase in guest satisfaction and revisit intentions scores. Practical implications – The findings of the study …

, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the … effects, is that perceived trust affects customer loyalty through customer satisfaction and that it has a stronger effect than …

value and value for money influence satisfaction most for both categories of services. Research limitations/implications The … also reveals that functional value affects satisfaction more strongly in both hedonic- and utilitarian-dominant services …. Several explanations for this are suggested. For the tourism industry to enhance experience value and tourist satisfaction …

affective evaluation of the visitor experience (visitor satisfaction) before bolstering visitor loyalty. This study also shows … substantial global presence and popularity over the past 40 years. However, guest satisfaction/loyalty studies in this particular …

and the post-consumption behaviors of satisfaction and loyalty. Design/methodology/approach Accommodation preferences were … dimensions of accommodation preferences, self-image, satisfaction and loyalty. Findings A significant negative relationship was … overall satisfaction and loyalty of guests. Practical implications The results provide hoteliers with significant insights …

effects on travelers' satisfaction. Specifically, compatibility was the most important factor that influences travelers … influence on travelers' satisfaction, followed by compatibility. Research limitations/implications – This paper provides …-service kiosks when utilizing these in their service delivery as well as to manage travelers' satisfaction of their experience with …

variables, destination image is proposed to have direct and indirect effects on perception of service quality and satisfaction …. Meanwhile, service quality and tourist satisfaction are proposed to have the largest magnitude of direct impacts on destination …

customer satisfaction. Research limitations/implications – This research is limited to the Italian and Croatian hotel context …

The purpose of this research is to investigate four factors (fan identity salience, satisfaction, attachment, and …

This paper advances our understanding of the relationship between quality, value and satisfaction in the context of … conceptual model. Although extensive research has been conducted in the three separate areas of quality, value and satisfaction …