Liébana‐Cabanillas, Francisco; Muñoz‐Leiva, Francisco - In: Industrial Management & Data Systems 113 (2013) 5, pp. 750-767
Purpose – The aim of this paper is to contribute to the field of satisfaction research from the perspective of … satisfaction using a set of constructs or endogenous variables. Data was collected from a self‐administered web survey in the … relationship between the proposed variables (accessibility, trust, ease of use and usefulness) and satisfaction with electronic …