We describe a conceptual approach used to study large organisational software packages (such as enterprise-wide information systems). Building on earlier studies that have examined the mutual adaptation of technology and organisation, we develop a framework for investigating the 'biography' of...

The modern enterprise-wide information system has become a software package. A small number of software suppliers, of which the software giant SAP is the clear leader, have apparently succeeded in deploying their enterprise resource planning (ERP) solutions across many different organisations,...