"The text provides a clear, authoritative, well-structured and interesting treatment of operations management as it applies to a variety of businesses and organisations. The text provides both a logical path through the activities of operations management and an understanding of their strategic...

Is it possible for discrete-event simulation to be used in a facilitated workshop environment? Over the last decade there have been various attempts to use simulation in this way, but we argue here that none have been successful in achieving a fully facilitated mode where the model is both...