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Qualitätssteigerung durch Six Sigma am Beispiel der Finanzindustrie
Moormann, Jürgen; Leyer, Michael - In: Ganzheitliche Unternehmensführung in dynamischen …, (pp. 527-549). 2009
Persistent link: https://www.econbiz.de/10003884320
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Steigerung der Dienstleistungsproduktivität aus Sicht des Geschäftsprozessmanagements
Leyer, Michael; Moormann, Jürgen - 2011
Persistent link: https://www.econbiz.de/10009229833
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Operative Steuerung von Banken in Deutschland : Ergebnisse aus Experteninterviews
Leyer, Michael; Kronsbein, Daniel; Moormann, Jürgen - In: Banking and information technology : BIT ; a strategic … 14 (2013) 2, pp. 36-48
Persistent link: https://www.econbiz.de/10010194853
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Wie "lean" sind Banken wirklich?
Leyer, Michael; Roenpage, Olin; Moormann, Jürgen - In: Die Bank (2014) 4, pp. 62-66
Persistent link: https://www.econbiz.de/10010337513
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Konstruktion eines Prozesslabors : vom Process Mining zur Prozesssimulation
Leyer, Michael; Moormann, Jürgen - In: Banking and information technology : BIT ; a strategic … 15 (2014) 1, pp. 9-20
Persistent link: https://www.econbiz.de/10010339224
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Comparing concepts for shop floor control of information-processing services in a job shop setting : a case from the financial services sector
Leyer, Michael; Moormann, Jürgen - In: International journal of production research 53 (2015) 4, pp. 1168-1179
Persistent link: https://www.econbiz.de/10010493575
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How lean are financial service companies really? : empirical evidence from a large scale study in Germany
Leyer, Michael; Moormann, Jürgen - In: International journal of operations & production … 34 (2014) 11, pp. 1366-1388
Persistent link: https://www.econbiz.de/10010436241
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A method for matching customer integration with operational control of service processes
Leyer, Michael; Moormann, Jürgen - In: Management research review 35 (2012) 11, pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Prozessmanagement : wie "lean" sind Banken wirklich?
Leyer, Michael; Roenpage, Olin; Moormann, Jürgen - In: Aspekte einer effizienten Bankorganisation, (pp. 13-23). 2014
Persistent link: https://www.econbiz.de/10010394985