Purpose – HM Prison Service has over 48,000 staff and an annual payroll in excess of £1.4 billion. The aim of this article is to examine how this “people business” has radically overhauled its HR processes, placing HR in a strategic position where it can contribute to business growth....

Purpose – The aim of this case study is to show how HR can help an organization meet its business goals. Investing strategically in HR can result in cost savings, enhanced productivity and improved customer service. Design/methodology/approach – The case study feature follows the development...

Purpose – This paper seeks to explore how organizations might create flexible work programs to attract and retain older workers. Design/methodology/approach – Drawing on the literature on aging and work, the paper identifies an incoming HR challenge (leveraging an aging workforce), focuses...

Purpose – The purpose of this article is to discuss creative HR solutions that can support broader business strategy in a challenging economic climate. It also highlights the need to adopt a proactive and creative approach to avoid simply reducing the level of service delivery when budgets are...

Purpose – This paper presents a dozen ways for HR leaders to partner with their executive education leadership development providers in order to promote the tailored design, and most impactful delivery, of a custom leadership development program. Design/methodology/approach – This paper is...

Purpose – The purpose of this case study is to describe how a global financial organization's corporate HR function, in partnership with divisional HR functions, increased the impact of HR initiatives through the development of an integrated and benchmarked metrics framework....

Purpose – The purpose of this article is to provide a practical view of the developing role of HR, particularly given recessionary conditions. It aims to identify the ways in which HR teams can combine serving the short‐term needs of the organization with making a deeper longer‐term...

Purpose – The purpose of this paper is to explain why companies with an exclusive focus on individual engagement miss the opportunity to nurture the collective engagement that is the key to high performance. It aims to report findings from the authors' research on the essential conditions for...

Purpose – Ordnance Survey was established in 1791 as a paper map maker for Britain's Armed Forces. Two hundred and nineteen years on, it has evolved to a high‐tech geographic data specialist, and the impact of this on its culture, identity and vision has been massive. In 2008 Ordnance Survey...

Purpose – This paper aims to examine the key drivers for employee engagement within an organization. It seeks to answer the question: what are the keys to improving the level of employee engagement? Design/methodology/approach – A case study illustrates a strategy for employee engagement...