Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …

In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses … operations management, human resource management, organizational behaviour strategy, marketing and organization theory …

Multinational companies transfer managerial practices such as quality management globally. Studies from different … international management by cross-fertilizing the two approaches, by highlighting cultural and institutional particularities of the …