Overview -- Performance management strategies -- Meaningful use -- Performance management cycle -- Key performance indicators -- Non-clinical indicators -- Clinical indicators -- Benchmarks -- Reporting -- Behavior change -- Statistics -- Appendix A. Healthcare quality organizations -- Appendix...

Health systems in OECD countries are under pressure to improve their performance. Against that background, this paper has three main aims: To compare concepts of the ‘performance’ of health care systems developed by the WHO and by the OECD, with ‘performance frameworks’ adopted in...