Bevanda, Vanja; Sinković, Giorgio; Currie, David M. - In: Measuring Business Excellence 15 (2011) 4, pp. 50-61
Purpose – The paper's aim is to describe the problems encountered when a performance management system such as the balanced scorecard (BSC) is implemented in the culture of a developing country. Design/methodology/approach – The article is based on a case study of a government agency in...