For software development firms to be competitive they must assure the quality of the software product. This has led many firms to adopt software process improvement (SPI) programs such as the capability maturity model integration (CMMI). However, for small software firms, especially those in...

Purpose: Agency theory suggests that divergences will occur when a principal, e.g. client, and agent e.g. a project manager, interests are different in the execution of a project. The purpose of this paper is to explore if the agency theory can explain the subtleties integral to the behaviours...

Corporate disasters in the international community such as Enron Corp. and Global Crossing as well as the collapse of major financial institutions in Jamaica like Mutual Life Insurance Company and Century National Bank, have demonstrated the importance of having well established and stringent...

Purpose This paper aims to develop and apply a measurement instrument to identify a comparative metric that identifies operational sustainability maturity across sectors and countries. Design/methodology/approach Using structured interviews to complete the operations sustainability maturity...

Purpose – This paper aims to empirically explore the TOE (technology-organisation-environment) factors influencing small to medium-sized enterprises' (SMEs') adoption of enterprise applications (EA). Design/methodology/approach – Direct interviews were used to collect data from a random...

Purpose This paper aims to assess the impact of information and communication technology (ICT) on customer satisfaction in Jamaican hotels. Design/methodology/approach An online survey approach was used with 213 hotel guests in Jamaica. Findings The study found that there was a significant...

Banks play a vital role in every economy as they hold the savings of the public, provide a means of payment for goods and services, and finance the development of businesses. The financial sector experienced a meltdown, which some critics argued was the result of inadequate regulatory oversight...