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The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel; Roozen, Irene - In: Review of business and economic literature 58 (2013) 3, pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
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Managing dive centres : SCUBA divers' behavioural intentions
Palau i Saumell, Ramon; Foprgas-Coll, Santiago; … - In: European Sport management quarterly : ESMQ 14 (2014) 4, pp. 422-443
Persistent link: https://www.econbiz.de/10010413283
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Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior
Johnson, Michael D.; Morgeson, Frederick P.; Hekman, … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 8, pp. 1142-1167
Persistent link: https://www.econbiz.de/10009673731
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Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident
Breitsohl, Jan; Garrod, Brian - In: Tourism management : research, policies, practice 54 (2016), pp. 209-220
Persistent link: https://www.econbiz.de/10011452052
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An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo; Baines, Paul; Walker, Lorna - In: Journal of marketing management : MM 31 (2015) 9/10, pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
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Incorporating emotions into evaluation and choice models : application to Kmart Australia
Roberts, Ken; Roberts, John H.; Danaher, Peter J.; … - In: Marketing science : the marketing journal of the … 34 (2015) 6, pp. 815-824
Persistent link: https://www.econbiz.de/10011410002
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An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: Journal of business ethics : JOBE 129 (2015) 3, pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
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Brand avoidance : relations between brand-related stimuli and negative emotions
Kavaliauskė, Monika; Simanavičiūtė, Edita - In: Organizations and markets in emerging economies 6 (2015) 1, pp. 44-77
Persistent link: https://www.econbiz.de/10011295636
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Spectator emotions : effects on quality, satisfaction, value, and future intentions
Calabuig Moreno, Ferran; Prado-Gascó, Vicente; Crespo … - In: Journal of business research : JBR 68 (2015) 7, pp. 1445-1449
Persistent link: https://www.econbiz.de/10011297923