Research on professional service firms emphasizes similarities in their organization and management and distinctiveness from other types of organization. In this paper we take a different tack and focus on the differences between professional service firms, that is, on heterogeneity across...

Whilst there has been quite a lot of research and speculation about the ability of the unions to adapt to the changed environmental circumstances of the 1980s, there has been no consideration of the impact of such changes on the financial status and performance of trade unions. It is suggested...

How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management consulting firms. Our...

Purpose – The aim of this study is to better understand service supply chain management by analysing the professional service supply chain in professional service firms (PSFs) and exploring how the high performance work systems (HPWS) influence professional service supply chain performance. In...

Purpose – The purpose of this paper is to examine how a system of human resource management (HRM) practices, labelled high-performance work systems (HPWS), influences organizational innovation in professional service firms (PSFs). In this study, innovation in PSFs is seen as an indicator of...

Research on Professional Service Firms (PSFs) has tended to treat them as homogeneous and to assume there are similarities in how they are organized and managed. This assumption has been challenged recently as scholars have drawn attention to organizational differences stemming from sources of...

In this chapter, we discuss the nature of innovation in professional service firms. We argue that the distinctive characteristics of these firms affect their innovation drivers, sources, processes and outcomes. We suggest that, paradoxically, innovation in professional services is primarily...