We examine the roles of episodic and systemic forms of power in radical organizational change. Drawing on a study of three attempted transformations in professional service firms from traditional professional partnerships into managed professional businesses – one relatively complete and two...

Recent research on improvisation has led to development of the concept of minimal structures, which refers to social and technical resources applied in action. We examine the relational structure of improvisation by analyzing a case study of a pharmaceutical company conference and by applying...

This paper provided an overview of the literature regarding definitions of corporate reputation before providing a working definition which argued that reputation is reflective and based on preconceptions, social networks and direct experience. They argue that rather than thinking about an...

In this paper, we empirically examine how professional service firms are adapting their promotion and career models to new market and institutional pressures, without losing the benefits of the traditional up-or-out tournament. Based on an in-depth qualitative study of 10 large UK based law...

Research on professional service firms emphasizes similarities in their organization and management and distinctiveness from other types of organization. In this paper we take a different tack and focus on the differences between professional service firms, that is, on heterogeneity across...

Whilst there has been quite a lot of research and speculation about the ability of the unions to adapt to the changed environmental circumstances of the 1980s, there has been no consideration of the impact of such changes on the financial status and performance of trade unions. It is suggested...

Purpose – The aim of this study is to better understand service supply chain management by analysing the professional service supply chain in professional service firms (PSFs) and exploring how the high performance work systems (HPWS) influence professional service supply chain performance. In...