This book presents a comparative international analysis of the impact new technology and, more specifically, information technology is having on the most rapidly growing area of economic activity, the service sector. Based on a five year research programme of 39 organizations in Europe, USA and...

This paper develops modes of analysis for three major issues in the study of trade unions as organizations. These are, first, their distinctiveness as a discrete type of organization; secondly, the nature of their membership attachment; and thirdly, their twin rationales of representation and...

This paper explores the determinants of performance of research groups in the context of the emergence of knowledge as a key intangible asset. It focuses specifically on how best to configure knowledge producers for optimal effectiveness in the current research environment. It explores the...

This paper explores the determinants of performance of research groups in the context of the emergence of knowledge as a key intangible asset. It focuses specifically on how best to configure knowledge producers for optimal effectiveness in the current research environment. It explores the...

This paper explores the determinants of performance of research groups in the context of the emergence of knowledge as a key intangible asset. It focuses specifically on how best to configure knowledge producers for optimal effectiveness in the current research environment. It explores the...