Over the past decade, Africa has been experiencing an economic resurgence. Yet, the continent is facing several difficult challenges and many economies of the region continue to be among the least competitive in the world. Africa's competitiveness is adversely affected by: (i) poor regional...

This paper argues that transforming the postal business model goes hand in hand with a transformation in the definition of universal service obligation. Whilst postal operators need to fully embrace the unique competitive space created by electronic substitution, at the intersection between the...