measured from a multi‐criteria approach including measures of profitability and productivity. The results suggest that the …

concern for public sector productivity. Gives examples of performance measures attempted on the state and local levels. Also …

by a failure to agree on a method of measuring service productivity. This paper develops an outcomes measure of … productivity which, it argues, meets both externally imposed cost efficiency requirements and clients’ needs for service …

productivity‐oriented managerial environments throughout its administrative service, 1,000 front line supervisors have been … management services support for cost centre managers and, (5) the establishment of productivity‐oriented training programmes.  …

context of two case services with a specific measurement object – productivity. Design/methodology/approach – Interviews with … towards measurement of performance and productivity in public organizations. Second, the experiences described can assist …

The 1980s have seen the emergence of a new perception of productivity and its relationship to quality, cost and … quality and high productivity and profitability are mutually exclusive has been seriously challenged by academics and managers … alike. While most company studies point to a positive relationship between quality and productivity, the results of the …

The key to increasing productivity in the manufacturing sector does not lie solely in high technology, but also in an …, prediction and control are indispensable; thus statistical tools have become a prerequisite to any productivity drive, those of …

This article examines the underlying paradigm of the total management process of productivity so as to observe the … hypothesised that productivity may be enhanced by recognising the need to maximise the availability of organisational assets.  …