Purpose: The paper aims to examine the effect of employees' perceived physical attractiveness on the extent to which their voices are “listened to” by management. Design/methodology/approach: Using an experimental research design, the paper estimates main effects of employee attractiveness...

Purpose: This study aims to examine how variations in the perceived gender (a)typicality of front-line staff impact on consumer spending. Gender typicality is defined here as traditionally masculine-looking men and feminine-looking women, whereas gender atypicality, in contrast, refers to...