Die Relevanz des Themas -- Das Gesundheitswesen im internationalen Vergleich -- Das Gesundheitswesen in Deutschland -- Krankenhäuser, Kundenmanagement und Kundenorientierung -- Analyse der Kundenorientierung in Krankenhäusern -- Handlungsempfehlungen.

Although today's family has changed, the workplace has not—and the resulting one-size-fits-all workplace has become profoundly mismatched to the needs of an increasingly diverse and varied workforce. As changes in the composition of the workforce exert new demands on employers, considerable...

Do studies of time use interfere too much in the lives of the subjects? As a result are those who agree to participate a biased sample of the population? We examine the characteristics of the Experience Sampling Method (ESM) adolescent sample from the Alfred P. Sloan Study of Youth and Social...

The purpose of this study was to analyze the differences in the disposition and frequency of recent life events preceding suicide in two cities with different socio-political backgrounds: Tallinn in Estonia and Frankfurt/Main in Germany. The information about 156 suicidents in Tallinn and 163...

Examines two generations of Social HMOs (S/HMO I and S/HMO II), models of managed care that incorporate additional long-term care benefits and care coordination services for Medicare beneficiaries. Finds that one of the three S/HMO I plans examined has implemented innovative geriatric...

Researchers have debated which methods are most valid and reliable for studying time use. One key instrument for measuring time use is the time diary, which has unique analytic properties that, if not adjusted for, can bias estimates. To assess sampling and non-response bias and potential under-...