Wolfson, Adi; Tavor, Dorith; Mark, Shlomo - In: Sustainability Accounting, Management and Policy Journal 5 (2014) 4, pp. 405-424
Purpose – The paper aims to describe a novel framework for service design to achieve the overall goal of sustainability and to characterize it while exploring the benefit of doing so for both sustainability and service. This novel framework also proposes new opportunities for...