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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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New service bonds and customer value in customer relationship management : the case of museum visitors
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Dong, Ping; … - In: Tourism management : research, policies, practice 36 (2013), pp. 293-303
Persistent link: https://www.econbiz.de/10009736175
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Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man; Zhang, Tracy Junfeng; Kwan, Ho Yan - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
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The role of brand equity and face saving in Chinese luxury consumption
Siu, Noel Yee-Man; Kwan, Ho Yan; Zeng, Celeste Yunru - In: The journal of consumer marketing 33 (2016) 4, pp. 245-256
Persistent link: https://www.econbiz.de/10011523208
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Does brand equity always work? : a study of the moderating effect of justice perceptions and consumer attribution towards Chinese consumers
Lee, Joseph Lok-Man; Siu, Noel Yee-Man; Zhang, Tracy … - In: Journal of international consumer marketing 32 (2020) 1, pp. 69-81
Persistent link: https://www.econbiz.de/10012200800
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The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man; Siu, Noel Yee-Man; Zhang, Tracy … - In: Services marketing quarterly 39 (2018) 1, pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
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New service bonds and customer value in customer relationship management: The case of museum visitors
Siu, Noel Yee-Man; Zhang, Tracy Jun-Feng; Dong, Ping; … - In: Tourism management : research, policies, practice 36 (2013), pp. 293-303
Persistent link: https://www.econbiz.de/10010092527
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Customer relationship management and recent developments : editorial
Siu, Noel Yee-Man - In: Administrative Sciences : open access journal 6 (2016) 3/7, pp. 1-2
Persistent link: https://www.econbiz.de/10012015845
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Electronic service quality and routes to site commitment : the case of an online film ticketing service
Siu, Noel Yee-Man; Zhang, Jun-feng; Lam, Yim-yim - In: Journal of international consumer marketing 22 (2010) 3, pp. 293-307
Persistent link: https://www.econbiz.de/10003995609
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The impact of the servicescape on the desire to stay in convention and exhibition centers : the case of Macao
Siu, Noel Yee-Man; Wan, Penny Yim King; Dong, Ping - In: International journal of hospitality management 31 (2012) 1, pp. 236-246
Persistent link: https://www.econbiz.de/10009406134