Purpose – The purpose of this paper is to analyse the personalised and social characteristics of open knowledge management in higher education based on social tagging in the Web 2.0 environment. Design/methodology/approach – Through the function of annotation in social tagging, the paper...

Purpose – The purpose of this paper is to report on and describe the use of MediaWiki and Google Docs at undergraduate level as online collaboration tools for co‐constructing knowledge in group project work. Design/methodology/approach – Participants included 22 undergraduate students from...

Purpose – The purpose of this paper is to identify the driving factors of web based question‐answer services (WBQAS) adoption. As an emerging knowledge acquisition method and service there are currently few studies addressing the antecedents of the service's acceptance, in particular...

Purpose – This article is the first in a four‐part series that aims to illustrate the processes involved in planning a portal and creating a portal definition document. Design/methodology/approach – Based on a review of the academic and industry literature and using a case study, the...

Purpose – This study aims to examine users’ experiences and perceptions associated with the use of two wiki variants in the context of collaborative learning and knowledge management in higher education. Design/methodology/approach – Participants included two groups of postgraduate...

Heads of business‐to‐business salesforces in 113 large companies based in Greater London completed mail questionnaires designed to investigate the role of social and other informal gatherings in the exchange of salespeople’s knowledge of specific customers, selling methods, sales leads,...