Purpose – To help corporate business executives convert what they know about value into what they can do about creating value in their organizations. Design/methodology/approach – In October 2004 Deloitte Consulting LLP surveyed 124 financial executives about the creation of value at their...

Purpose – On the basis of survey material, the article offers an examination of the banking industry and possible response strategies. The article aims at giving banks the impetus to fully incorporate marketing strategy into their competitive strategies to help them face the future....

Purpose – The purpose of this article is to understand the impact of radical change initiatives such as large VEROs or RIFs on the organizational memory system (OMS), specifically the tacit and explicit knowledge held by individuals. Design/methodology/approach – A qualitative case study...

Purpose – This paper explores the practicalities of organizational change in complex settings where much change has already occurred. It therefore offers insights into tackling and overcoming change fatigue. Design/methodology/approach – The paper uses a longitudinal study of change within a...

Purpose – Previous Reaching for value columns, have looked at companies and industries in historical terms. (How did smart companies use strategic market positioning (SMP) to make acquisitions and other investments? How did less smart companies pick the wrong growth path?) This column aims to...

Purpose – The purpose of this paper is to discuss how many successful businesses become trapped by the history of success with their existing business models and find it very difficult to acknowledge new threats to their businesses. The article includes examples from the automotive, aerospace...

Purpose – The purpose of this case study is to highlight the importance of recognizing and mitigating covert employee resistance to a change management initiative. Design/methodology/approach – This hypothetical case study takes place at a mid‐sized consulting firm specializing in...

Purpose – This paper introduces a contemporary model developed by a Sydney‐based consulting firm, ChangeTracking Research. The model was developed through an initial survey of 146 companies based in 27 countries. Design/methodology/approach – The authors present a change development model...

Purpose – The objective of this paper is to present a broad‐based tool primarily for the use of practitioners at the senior and middle management levels, to analyze the innovation management processes within their organizations and assess their impact on innovation and firm performance. It...

Purpose – All members of staff up to the Chairman of the Board now get daily briefings of the serious issues within the financial sector. Headlines are commonly quoting regulatory fines, once in the thousands and now in the millions. Errors or poor working practice have resulted in fundamental...