Matei, Ani I.; Savulescu, Carmen - 2011
consideration its recognised impact on the efficiency of public administration, one of EAS fundamental principles (Zurga, 2008, 39 … Wageman, 1995, 318-319). By a comparative analysis on TQM policies in the national public administrations of Balkan states, EU … and team work (Boyne and Walker, 2002, 4-5). The tradition on promoting TQM in public administration in the above …