Purpose: The purpose of this paper is to contribute to ongoing debates regarding the human resource management (HRM)-firm performance relationship. In seeking to provide a more complete picture of the relationship, the paper discusses the existing literature and proposes an integrative...

Labor management co-operation is a perennial issue in British industrial relations research. Recent interest has focused upon workplace ‘partnership’ agreements, which have been a key plank of the New Labour government’s employment policy of ‘modernisation’ (Stuart and Martinez-Lucio,...

The provision of additional services to accompanythe sale of products is increasingly central to the businessstrategies of companies in manufacturing and engineering, oftenreferred to as aftermarket services (AMS). The purpose of thispaper is to explore the experience of expanding AMS in...