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Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth

Al-Adwan, Ahmad Samed; Kokash, Husam; Al-Adwan, Ahmad Samed - In: International journal of electronic marketing and … 11 (2020) 3, pp. 278-306

Persistent link: https://www.econbiz.de/10012251138

Impact of service quality on consumer perception with reference to multi e-retailers

Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70

Persistent link: https://www.econbiz.de/10011664326

Global differences in online shopping behavior : understanding factors leading to trust

Clemons, Eric K.; Wilson, Joshua C.; Matt, Christian; … - In: Journal of management information systems : JMIS 33 (2016) 4, pp. 1117-1148

Persistent link: https://www.econbiz.de/10011664720

The Colombian electronic consumer : analysis of the leading factors of e-commerce use

Sánchez-Torres, Javier A.; Arroyo-Cañada, Francisco Javier - In: International journal of electronic marketing and … 10 (2019) 3, pp. 283-308

Persistent link: https://www.econbiz.de/10012106627

Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10012008989

The impact of emotionality and trust cues on the perceived trustworthiness of online reviews

Carbonell, Guillermo; Barbu, Catalin-Mihai; Vorgerd, Laura - In: Cogent business & management 6 (2019), pp. 1-14

Online reviews and trust cues are two core aspects of e-commerce. Based on these features, users can make informed decisions about the products and services they buy online. Although prior studies have investigated on various review characteristics, the writing style has been examined less...

Persistent link: https://www.econbiz.de/10012113743

Affect-based and personality-based trust and risk in social commerce

Abou-Elgheit, Emad - In: International journal of electronic marketing and … 10 (2019) 2, pp. 173-207

Persistent link: https://www.econbiz.de/10012037004

Factors predicting attitude toward disclosing personal data online

Robinson, Stephen Cory - In: Journal of organizational computing and electronic commerce 28 (2018) 3, pp. 214-233

Persistent link: https://www.econbiz.de/10011918122

Factors identification of online reputation and relationship with trust : a study of generation Y

Gupta, Rashik; Ponnuru, Karteek Ramalinga; Kumar, Anil; … - In: International journal of business information systems : … 26 (2017) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011856427

The effects of privacy concerns, perceived risk and trust on online purchasing behaviour

Fortes, Nuno; Rita, Paulo; Pagani, Margherita - In: International journal of internet marketing and … 11 (2017) 4, pp. 307-329

Persistent link: https://www.econbiz.de/10011858799