During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives of the...

Examines the human resource implications of organizational change and the use of human resource practices for building and maintaining organizational commitment. Highlights the need for organizations to establish new policies and practices which are in line with business requirements, societal...

Challenges the assumption implicit in much of the literature on women managers that their failure to progress can be explained solely in terms of the individual behaviour of women and their employers. Examines the characteristics of organizations in which women make their careers which are...

Despite increasing research interest in the psychological contract, little is known about how employees’ contractual beliefs alter during major organizational changes. Using a sample of air traffic control workers who have been used to stable work roles over long periods, examines employees’...

This highly polemical and Dutch‐rooted article is intended as a contribution to the debates in both popular and academic literature about business process redesign and similar change programmes. Describes BPR and its logical successor, the “holonic” organization, as operational and...

This article highlights the fact that in an attempt to cope with the turbulence and hostility which characterize their operating environments, many public sector organizations have embarked upon far‐reaching programmes of unsettling strategic change. These programmes often exhibit features of...

Purpose – The purpose of this paper is to analyze the restructuring approach followed by the highly profitable Telefónica in its 2011 redundancy plan, and explores unions’ response to management strategy. Design/methodology/approach – The research follows a case study approach...

Purpose – The purpose of this paper is to examine how frequency of change (FC) in organizations and impact of change (IC) influence the employee behaviors, i.e. exit, voice, loyalty, and neglect (EVLN) through psychological contract fulfillment (PCF) as a mediator. The moderating role of...

Purpose – The purpose of this paper is to provide an overview of the most important trends in work and employment over the past 50 years. Design/methodology/approach – The paper adopted the 50-year perspective in line with the celebration of Manchester Industrial Relations Society’s 50th...

Purpose The purpose of this paper is to reflect on the notion of precarious work and addresses the temporal, historical and analytical weaknesses manifest in many accounts by proposing a political economy synthesis. Design/methodology/approach The discussion takes place through a political...