Purpose – This article presents the view that change is part of nature rather than an industrial process, and that HR specialists are well placed to approach it with the care and sensitivities needed to make it successful. Design/methodology/approach – Highlights the skills and attributes...

Purpose – This paper aims to describe how training and coaching by Kepner‐Tregoe helped to change behaviors among customer‐support employees at Siemens Automation & Drives. Design/methodology/approach – Describes, briefly, the focus of the “Resolve” workshop, but concentrates on the...

Purpose – This paper aims to describe how Staffordshire Fire and Rescue Service, UK, has introduced a management and leadership programme that has driven positive change in the organization. Design/methodology/approach – The paper details the reasons for the programme, how it was delivered...

Purpose – The purpose of this paper is to trace the process by which the new management of airline El Al sought to implement a premium service strategy and to assimilate this strategy into its organizational culture. It aims to focus on the human resources aspects of the changes....

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – To discover the important, practical factors that Make Change Work. Design/methodology/approach – Global survey conducted through online and face‐to‐face interviews. Statistical analysis using correlation and cross tabulation. Findings – Study identified four areas correlated...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This paper aims to examine the role of management training in helping to transform the organizational culture at Network Rail. Design/methodology/approach – Details such programs as Leadership Skills II, Foundation Management Skills, Practical Leadership, Leadership Toolkit...

Purpose – This paper aims to shed light on the relationship between the University of Glamorgan vice‐chancellor's vision for e‐learning and actual recruitment practice. Design/methodology/approach – A textual analysis of 36 detailed job descriptions for academic teaching posts was...