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TUBE TEST - The London Underground is developing its relationships to modernise the system, explain Gregor Marshall and Ted Marra
Marshall, Gregor; Marra, Ted - In: Qualityworld : QW (2005), pp. 30-35
Persistent link: https://www.econbiz.de/10005921581
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Keep complaining -- Part 2
Marra, Ted - In: Qualityworld : QW 31 (2005) 4, pp. 32-35
Persistent link: https://www.econbiz.de/10005922750
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Keep complaining
Marra, Ted - In: Qualityworld : QW 31 (2005) 3, pp. 32-35
Persistent link: https://www.econbiz.de/10005923185
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Customer satisfaction - Creating customer focus
Marra, Ted - In: Qualityworld : QW 29 (2003) 5, pp. 14-17
Persistent link: https://www.econbiz.de/10005934140
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Reviews - Design for Six Sigma
Marra, Ted - In: European quality : the official journal of the European … 9 (2002) 1, pp. 86
Persistent link: https://www.econbiz.de/10005942892
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Six sigma - Six sigma analysed
Bendell, Tony; Marra, Ted - In: Qualityworld : QW 28 (2002) 4, pp. 16-19
Persistent link: https://www.econbiz.de/10005943589
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SIX SIGMA - Customer Focused Six Sigma - The evidence is mounting that six sigma is ready now for an evolutionary step forward
Bendell, Tony; Marra, Ted; Severance, Jonathan - In: European quality : the official journal of the European … 8 (2001) 5, pp. 4-8
Persistent link: https://www.econbiz.de/10005945691
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SIX SIGMA - Customer Focused Six Sigma - The evidence is mounting that six sigma is ready now for an evolutionary step forward
Bendell, Tony; Marra, Ted; Severance, Jonathan - In: European quality : the official journal of the European … 8 (2001) 5, pp. 4-8
Persistent link: https://www.econbiz.de/10005945714