Showing 1 - 10 of 32
Persistent link: https://www.econbiz.de/10011846455
Persistent link: https://www.econbiz.de/10003828008
Persistent link: https://www.econbiz.de/10012796968
Persistent link: https://www.econbiz.de/10011567773
Persistent link: https://www.econbiz.de/10006717670
Persistent link: https://www.econbiz.de/10008781624
Persistent link: https://www.econbiz.de/10006419328
Persistent link: https://www.econbiz.de/10006420052
Persistent link: https://www.econbiz.de/10008093976
Important features to be included in queueing-theoretic models of the call center operation are multiple servers, impatient customers, time-varying arrival process, and operator's after-call work (ACW). We propose a fluid approximation technique for the queueing model with these features by...
Persistent link: https://www.econbiz.de/10011825914