Selecting performance indicators is one of the major challenges that companies have to face in developing a performance measurement system. This is because selecting means evaluating a set of performance indicators against multiple criteria, sometimes potentially conflicting. This chapter...

Despite the growing awareness of the importance of researching core strategic resources and capabilities for supporting organisational change, the work that has been done to the date has rarely examined and taken into account the relevance of Intellectual Capital (IC) for the success of a...

During the past two decades a renewed interest about the role of intangible resources in determining performances of public services organisations has risen. This is particularly valid for HealthCare (HC) services, as they are knowledge intensive services and their performance are closely...