It is well known that strategic customers typically patronize service systems at a higher rate than the socially optimal one. Much literature has focused on inducing customers to patronize such systems at this latter rate. All of this literature considered non-idling policies that are the focus...

We consider a state-dependent single server queue with orbit. This is a versatile model for the study of service systems, where the server needs a non-negligible time to retrieve waiting customers every time he completes a service. This situation arises typically when the customers are not...