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Designing satisfying service encounters : website versus store touchpoints

Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of the Academy of Marketing Science 50 (2022) 1, pp. 85-107

Persistent link: https://www.econbiz.de/10012819742

Unpacking the impact of rapid delivery and product uniqueness on quick commerce business success using PLS SEM

Bharathithasan, S.; Srinivasan, K. Sakthi - In: International journal of process management and … 17 (2024) 2, pp. 153-166

Persistent link: https://www.econbiz.de/10015064683

Managing quality and customer trust in the e-retailing servicescape

Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257

Persistent link: https://www.econbiz.de/10011849094

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing …-a-vis satisfaction with online retailing services. While the study model conceptualizes customers' perceptions as a composite variable … consumers' online retailing satisfaction. The study also found empirical support for customers' perceptions as an antecedent of …

Persistent link: https://www.econbiz.de/10012116963

Factors influencing consumer perception towards online grocery shopping : a case of Kathmandu Valley

Jha, Kimee Kumari - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 2, pp. 56-67

Persistent link: https://www.econbiz.de/10014493997

Online service quality : content and process of analysis

Piercy, Niall - In: Journal of marketing management : MM 30 (2014) 7/8, pp. 747-785

Persistent link: https://www.econbiz.de/10010375796

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM

Ranjan, Priyadarshi; Acharyulu, G. V. R. K. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 490-512

Persistent link: https://www.econbiz.de/10014309992

Digital inbound marketing : measuring the economic performance of grocery e-commerce in Europe and the USA

Erdmann, Anett; Ponzoa, José M. - In: Technological forecasting & social change : an … 162 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012665481

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043