Purpose – Total quality management (TQM) is a management approach that was established to seek sources of continuous motion of improvement to provide quality products and services to customers or clients. TQM promotes organizational effectiveness through promoting stakeholder satisfaction,...

The majority of the world population is not covered by the mainstream financial sector. As such, mobile money services are seen as a cost effective and efficient way of increasing financial inclusion. However, there remains some factors that impede the development of mobile money services....

The Banking and Financial industry is a composite sector with a wide range of products, services and technologies that play an important role in the economic growth of a country as it holds the financial assets of a country. In the banking sector world over, traditional methods and techniques of...

The real estate industry is a positive contributor to the Zambian economy, accounting an average of 3.4% of GDP in 2019. However, real estate players have been faced with challenges in the recent past such as vacancies, businesses closing down, defaults on loans resulting from a poor performing...