Purpose The purpose of this paper is to investigate the role of Business Process Orientation (BPO) at intra- and inter-organizational levels in various aspects of organizational performance. Design/methodology/approach A comprehensive research model is developed based on the review of...

Purpose: The purpose of this paper is to explore the ways in which various dimensions of supply chain performance (SCP) can be improved through increased levels of process orientation across different core operational processes. This study aims to provide simple guidelines which are practical...

Purpose – In the past few years, process orientation (PO) as an integral part of enterprise system (ES) implementation has been the center of attention among practitioners and academics. The purpose of this paper is to shed light on the role of PO in ES implementation through an empirical...