This paper deals with service lines that serve groups of customers that differ in their service processes, but have similarities regarding the service capabilities of the specific servers. This paper optimizes the problem of allocating work elements with various learning slopes to servers to...

This article is based on an analysis of empirical data on various service demand patterns such as electricity and water consumption, banks, hospitals, communications and others. The research findings show similar patterns of demand for various different services in different parts of the world....