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Implementation of quality programs in health care organizations

Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404

Persistent link: https://www.econbiz.de/10009613972

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

Effects of key value co-creation elements in the healthcare system : focusing on technology applications

Lee, Donhee - In: Service business 13 (2019) 2, pp. 389-417

Persistent link: https://www.econbiz.de/10012124335

The effect of operational innovation and QM practices on organizational performance in the healthcare sector

Lee, Donhee - In: International journal of quality innovation 1 (2015) 8, pp. 1-14

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed...

Persistent link: https://www.econbiz.de/10011746884

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

Lee, Donhee - In: Service business 14 (2020) 1, pp. 47-74

Persistent link: https://www.econbiz.de/10012172757

HEALTHQUAL : a multi-item scale for assessing healthcare service quality

Lee, Donhee - In: Service business 11 (2017) 3, pp. 491-516

Persistent link: https://www.econbiz.de/10011732398

A dynamic forecasting model for nursing manpower requirements in the medical service industry

Chung, Soong Hwan; Jung, Doo Chae; Yoon, Seong No; Lee, … - In: Service business : an international journal 4 (2010) 3/4, pp. 225-236

Persistent link: https://www.econbiz.de/10008746894

Medical error reduction : the effect of employee satisfaction with organizational support

Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325

Persistent link: https://www.econbiz.de/10009154353

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Effect of investments in manufacturing practices on process efficiency and organizational performance

Lee, Donhee; Rho, Boo-ho; Yoon, Seong No - In: International journal of production economics 162 (2015), pp. 45-54

Persistent link: https://www.econbiz.de/10010515858

A service of the