Ho, Kevin K.W.; See-To, Eric W. K.; Del Rio, Pablo Alejandre - In: International Journal of Systems and Service-Oriented … 6 (2016) 2, pp. 66-88
Social networking sites (SNSs) such as Facebook and Twitter are emerging as major communication channels for organizations looking for new ways of customer engagement. Although this new scenario is having a massive impact on consumer behavior and marketing strategies, very little is known about...