This paper is based on a study which examined the availability of knowledge management Systems in the Kuwaiti private and public sectors. The paper examines the actual situation, and how it could be improved to achieve organisational and national objectives through more effective training...

The pursuit of organisational excellence requires the efficient acquisition and use of knowledge, but this is potentially problematical from a legal context. A particular case in point is benchmarking, a required aspect of the EFQM Excellence Model but which is potentially contrary to...

There is relatively very little information on knowledge management in the public sector, and even less in developing countries. This paper investigates and examines the availability of a knowledge management strategy in a public organisation in Malaysia. This paper also examines perceptions on...

The importance of intellectual capital (IC), as a prime value driver in today's knowledge‐based economy, is undisputed. Benchmarking is seen as a tool for identifying, understanding, and adopting best practices in order to increase operational performance. The paper explores techniques of...

Knowledge transfer is recognized as a fundamental issue for organizations. This research aims at investigating the knowledge transfer process, and finding out the most efficient and effective strategies to support it. Particularly, the research is focused on studying support strategies based on...

The ultimate objective of knowledge management is to effectively maintain and transfer the necessary knowledge to the operation's staff. The conventional knowledge‐management methods may only be suitable for the larger‐sized enterprise, but, for the small and medium‐sized companies, it is...

Traditionally, benchmarking has been described as a practice that promotes imitation. However, according to a more recent approach, this paper suggests that benchmarking, looking outside the firm boundaries and enabling comparison with others, in terms of both practices and performances, enable...

Purpose – Recently, benchmarking has become a common approach to optimize production processes by comparing certain aspects of a company with its competitors. However, one of the biggest challenges is not only to define suitable benchmarking topics and partners, to gather and statistically...

Purpose – The main purpose of the paper is to analyse how a performance measurement system constitutes a dialogue to enable manageability in knowledge work organisations. Design/methodology/approach – The paper is based on an action research project aimed to study the use of performance...

Purpose – This paper seeks to investigate how small and medium‐sized enterprises (SMEs) are using information and communications technology (ICT) to try and gain a competitive advantage. Design/methodology/approach – A joint methodology of questionnaire survey and semi‐structured...