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The Impact of Customer Service...
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Customer service
3,451
Kundenservice
3,044
Relationship marketing
2,213
Beziehungsmarketing
2,138
Customer satisfaction
1,921
Kundenzufriedenheit
1,646
Consumer behaviour
1,637
Service quality
1,636
Dienstleistungsqualität
1,537
Konsumentenverhalten
1,525
Customer loyalty
1,052
Kundenbindung
977
Customer retention
929
customer loyalty
495
Deutschland
462
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460
Beschwerdemanagement
367
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365
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326
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292
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286
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270
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259
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249
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248
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234
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231
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226
customer satisfaction
222
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214
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213
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208
E-commerce
203
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177
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Stauss, Bernd
19
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17
Prentice, Catherine
15
Thomas, Oliver
14
Cook, Sarah
13
Rennhak, Carsten
12
Wirtz, Jochen
12
Gouthier, Matthias
11
Pepels, Werner
11
Walsh, Gianfranco
11
Gustafsson, Anders
10
Sharma, Piyush
10
Van Vaerenbergh, Yves
10
Edvardsson, Bo
9
Fellmann, Michael
9
Ferguson, Rick
9
Gremler, Dwayne D.
9
Izogo, Ernest Emeka
9
Kumar, Anuj
9
Ozuem, Wilson
9
Ramaseshan, B.
9
Aksoy, Lerzan
8
Barnes, Donald C.
8
Dagger, Tracey S.
8
Daugherty, Patricia J.
8
Ellinger, Alexander E.
8
Groth, Markus
8
Han, Heesup
8
Hennig-Thurau, Thorsten
8
Hinterhuber, Hans H.
8
Kandampully, Jay
8
Nüttgens, Markus
8
Patterson, Paul G.
8
Rowley, Jennifer
8
Ruyter, Ko de
8
Shin, Hyunju
8
Weinstein, Art
8
Wetzels, Martin
8
Zemke, Ron
8
Beatty, Sharon E.
7
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Springer Fachmedien Wiesbaden
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Munich Business School
10
Books on Demand GmbH <Norderstedt>
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Verlag Dr. Kovač
7
Nomos Verlagsgesellschaft
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
Siauliai University
5
National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
GABAL-Verlag GmbH
3
Harvard Graduate School of Business Administration
3
IGI Global
3
ISM University of Management and Economics
3
Institut für Technik der Betriebsführung
3
Logos Verlag Berlin
3
Springer Gabler <Firma>
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Vytautas Magnus University
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Autohaus Buch und Formular
2
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2
Edward Elgar Publishing
2
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
2
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
2
Europäische Kommission
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Faculteit Economie en Bedrijfskunde, Universiteit Gent
2
Fördergesellschaft Marketing an der Universität Augsburg
2
HAL
2
Institut für Technik der Betriebsführung im Handwerk
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
International Institute of Social and Economic Sciences
2
International Union of Producers and Distributors of Electrical Energy
2
Kundendienstverband Deutschland
2
National Consumer Council
2
RWTH Aachen
2
Shaker Verlag
2
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Published in...
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Journal of retailing and consumer services
122
Journal of Services Marketing
107
Journal of business research : JBR
91
The journal of services marketing
85
International journal of hospitality management
83
International Journal of Bank Marketing
70
Journal of Consumer Marketing
66
SpringerLink / Bücher
62
The service industries journal
49
European Journal of Marketing
48
International Journal of Retail & Distribution Management
47
Journal of service research : JSR
38
International Journal of Contemporary Hospitality Management
36
International journal of contemporary hospitality management
36
Journal of service management
36
The TQM Magazine
35
International Journal of Physical Distribution & Logistics Management
33
Marketing Intelligence & Planning
33
Journal of hospitality marketing & management
31
Psychology & marketing
31
Strategic Direction
31
Services marketing quarterly
30
Human Resource Management International Digest
29
Journal of service research
29
Journal of Product & Brand Management
26
Journal of the Academy of Marketing Science
26
Journal of retailing
24
International journal of services and operations management
22
Journal of Business & Industrial Marketing
21
Service business
21
International Journal of Quality & Reliability Management
20
The TQM journal : the international review of organizational improvement
20
Tourism management : research, policies, practice
20
Cogent business & management
19
Harvard-Business-Manager : das Wissen der Besten
19
Journal of service theory and practice
19
Journal of service theory and practice : JSTP
19
Managing service quality : MSQ ; an international journal
19
Springer eBook Collection / Business and Economics
19
Europäische Hochschulschriften / 5
18
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ECONIS (ZBW)
4,587
Other ZBW resources
933
RePEc
224
USB Cologne (EcoSocSci)
191
BASE
73
EconStor
61
USB Cologne (business full texts)
42
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11
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
12
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
13
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
14
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
15
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
16
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
17
Predicting customer retention in discrete and continuous services
Watts, Helen
- In:
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
,
(pp. 89-106)
.
2015
Persistent link: https://www.econbiz.de/10010488972
Saved in:
18
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
19
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
20
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
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