Purpose – The purpose of this paper is to investigate the effect of perceived price fairness through satisfaction and loyalty on price acceptance. The antecedents of price fairness, including price perception and tourist vulnerability, will also be examined. Design/methodology/approach – The...

Purpose – The interest in customer experience has increased at a phenomenal rate. However, research to capture the true meaning of the concept is limited. Therefore, this study aims to address the question of what are the underlying dimensions that constitute the construct of customer...

Purpose The tourism industry has been extensively affected by numerous disasters throughout its history including 30 decades of ethnic war, the tsunami disaster in 2004 and the Easter Sunday attack in 2019 substantially impacted the resources and capacities of the tourism industry in Sri Lanka....

Purpose This study aims to examine the main aspects of innovation development regarding digital tools used in the tourism industry in a local area. Design/methodology/approach A qualitative approach and the descriptive analysis technique was employed to analyse completed semi-structured expert...

Purpose This paper aims to look at the question of inclusivity and argue that the term reflects a majority culture “including” a minority culture – whether it desires to be included or not. Design/methodology/approach This paper provides a discussion on tourism as a multi-cultural...

Purpose – This paper aims to introduce the articles in this issue and explain the pertinence of the strategic question. Design/methodology/approach – A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the articles selected....

Purpose The purpose of this article is to critically review the contributions made by the global trends issue participants on how tourism will impact people and planet and so provide answers to the strategic question defined for this global trends issue. Design/methodology/approach A content...

Purpose In this article, the authors introduce the strategic question and demonstrate its relevance to society and for organizations. They also profile the articles selected for the annual global trends issue and explain how they illustrate the various angles on how tourism is impacting people...

Purpose The article aims to introduce the strategic question and demonstrate its relevance and reality. It also profiles the articles selected for the annual global trends issue and explains how they illustrate the various angles impacting the adoption of a new paradigm to measure tourism...

Purpose This paper questions the present state of the world's tourism industry and advocates the need for an approach where quality assumes greater importance than quantity. Design/methodology/approach This paper provides an analysis of the tourism industry's recent evolution while trying to...