Živaljević, Aleksandra; Mitrović, Živko; Petković, Maja - In: The Service Industries Journal 33 (2013) 5, pp. 516-541
Numerous studies have shown that implemented models for quality assurance or improvement in healthcare facilities differ, even those models that are based on the same guidelines, i.e. standards, regulations or concepts. The cause of diversity in implemented quality models could be found in the...