Eschenbach, Sebastian; Schauer, Bettina - In: I-KNOW '08 and I-MEDIA '08 : International Conferences …, (pp. 68-75). 2008
The established methods used for measuring labour productivity ― originally designed for the manufacturing sector ― do … driving forces behind knowledge work productivity, focussing on process quality instead of result quantity. In a three step … potential analysis, we assess (1) the knowledge intensity and then (2) current levels of knowledge work productivity with regard …