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149
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148
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148
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146
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146
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144
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141
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141
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134
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133
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130
Eckel, Catherine C.
124
Müller, Wieland
124
Masclet, David
121
Balafoutas, Loukas
120
Brandts, Jordi
120
Carpenter, Jeffrey P.
118
Smith, Vernon L.
118
Cason, Timothy N.
117
Deck, Cary A.
116
Offerman, Theo
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114
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113
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European journal of operational research : EJOR
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International journal of hospitality management
197
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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1,551
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199
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137
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40
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11
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Showing
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of
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date (oldest first)
1
Conflict resolution vs. conflict escalation in online markets
Bolton, Gary E.
;
Greiner, Ben
;
Ockenfels, Axel
-
2015
Persistent link: https://www.econbiz.de/10011343724
Saved in:
2
Conflict Resolution vs. Conflict Escalation in Online Markets
Bolton, Gary
-
2015
Many online markets encourage traders to make good after an unsatisfactory transaction by offering the opportunity of withdrawing negative reputational feedback in a conflict resolution phase. Motivated by field evidence and guided by theoretical considerations, we use laboratory markets with...
Persistent link: https://www.econbiz.de/10013016542
Saved in:
3
Die Bedeutung von Kaufgewährleistungsansprüchen für das Reklamationsverhalten von Konsumenten und die Reputation des Produzenten: verhaltenspsychologische Erklärungsansätze und emp...
Standop, Dirk
;
Grunwald, Guido
-
2008
Persistent link: https://www.econbiz.de/10003673690
Saved in:
4
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
5
On-line reputation systems : the effects of feedback comments and reactions on building and rebuilding trust in on-line auctions
Utz, Sonja
;
Matzat, Uwe
;
Snijders, Chris
- In:
International journal of electronic commerce : IJEC
13
(
2008/09
)
3
,
pp. 95-118
Persistent link: https://www.econbiz.de/10003838280
Saved in:
6
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
Saved in:
7
The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis
Laufer, Daniel
;
Gillespie, Kate
;
Silvera, David H.
- In:
Journal of international consumer marketing
21
(
2009
)
3
,
pp. 189-201
Persistent link: https://www.econbiz.de/10003890813
Saved in:
8
Return policies, market outcomes, and consumer welfare
Chesnokova, Tatyana
- In:
The Canadian journal of economics
40
(
2007
)
1
,
pp. 296-316
Persistent link: https://www.econbiz.de/10003445553
Saved in:
9
Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
Saved in:
10
Internationale
Produkthaftung
Gildeggen, Rainer
-
2005
Der Beitrag gibt einen Überblick über das Recht der internationalen
Produkthaftung
. Dabei wird zunächst das auf … internationale Produkthaftungsfälle anwendbare Recht und dann exemplarisch die
Produkthaftung
in Europa, Deutschland und den USA …
Persistent link: https://www.econbiz.de/10010357181
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