Purpose: Services are evolving from generic to personalized, and the reverse use of customer data has been discussed in both academia and industry for the past few years. The aim of this study is to understand the potential changes in the business model when adopting a human-centered personal...

Die Zusammenarbeit von Startups und Mittelständlern verspricht Vorteile für beide Seiten und trägt darüber hinaus zur Sicherung der Innovationskraft in Deutschland bei. Es bestehen durchaus Gemeinsamkeiten, doch wenn ein traditioneller Mittelständler und ein junges Startups aufeinander...

In August 2007 the United Kingdom experienced its first bank run in over 140 years. Although Northern Rock was not a particularly large bank (it was at the time ranked 7th in terms of assets) it was nevertheless a significant retail bank and a substantial mortgage lender. In fact, ten years...

Digitalization is defined as the reformulation of business models by industrializing low value-added processes. The product or service thus digitized is delivered using a platform-type digital artefact or computer code in order to disintermediate a traditional business model and thus gain in...