Ashok, Mona; Narula, Rajneesh; Martinez-Noya, Andrea - In: Journal of Knowledge Management 20 (2016) 5, pp. 1004-1024
Purpose Despite the keen interest in radical and incremental innovation, few studies have tested the varying impact of firm-level factors in service sectors. This paper analyses how collaboration with existing and prospective users and investments in knowledge management (KM) practices can be...