Gómez Gómez, Joaquín; Martínez Costa, Micaela; … - In: International Journal of Quality & Reliability Management 28 (2011) 5, pp. 484-502
Purpose – As with the ISO 9000 standard, some doubts arise from the scientific literature about the impact of the EFQM model in companies' success. This paper aims to present an analysis of the relationships in the 2003 version of the EFQM model using data from the actual self‐evaluations of...